PROFESSIONAL PROGRAM IN LOGISTICS & SUPPLY CHAIN MANAGEMENT
Module 1: Dimensions of Logistics and Fundamentals of Supply Chain Management
o What is Logistics?
o Logistical Activities
o The Supply Chain Concept
Module 2: Demand Management
o Demand Management
o Collaborative Planning, Forecasting and Replenishment
o Channels of Distribution
Module 3: Logistics Network Configuration
o Definitions
§ Logistics versus supply chain management
§ Supply chain management orientation managerial model
o The importance of logistics to the national and global economies
o Managing uncertainty
o Key issues in supply chain management and logistics
§ Integrated logistics
§ Order processing; inventory management; transportation; network configuration; warehousing
§ The logistics objective
§ Facilitators
§ Supply contracts; distribution strategies; outsourcing; product design; information technology
§ The unified theory of logistics
§ Cost to service trade-offs; optimal service level decision-making
o Basics of logistics network configuration
Special Topic: Introduction to Customer Service & Order Processing
o Measures and definitions of service metrics
§ Inventory availability metrics: in-stock rate, fill rate, orders shipped complete
§ Operational performance: order cycle length; order cycle consistency; on-time delivery; flexibility
§ Service reliability: damage rates; misshipments
§ Detailed order processing example
§ Cycles, sub cycles
§ Order-to-delivery cycle; order-to-cask cycle; cash-to-cash cycle
§ Performance metrics
Module 4: Inventory Management & Risk Pooling
o Economic order quantity
§ The impact of trade promotions in a supply chain
o Inventory carrying cost
o Managing uncertainty
§ Order policies under conditions of variability in demand and lead-time
§ Inventory positions
§ Periodic versus perpetual order policies
§ The role of fixed order cost
o Risk pooling
o Echelon systems
§ Centralized versus decentralized echelon decision-making
§ Order policies under conditions of variability in demand and lead-time
Module 5: The Value of Information
o The bullwhip effect
§ Definition
§ Causes and remedies
Module 6: Supply Chain Integration
o Push versus pull systems
o The impact of the internet on supply chain strategies
Special Topic: Introduction to Transportation Management
o Government involvement in transportation
o Major government transportation agencies
o Deregulation
o Transportation issues
§ Modes: truck, rail, water, pipeline, air
§ Legal types: common, contract, exempt, private
§ Non-operating intermediaries
o Transportation economics
§ Factors affecting rates
§ Rates and pricing
§ FOB systems
Module 7: Strategic Alliances
o Strategic alliances
o Third-party logistics
o Retail-supplier partnerships
o Distributor integration
Special Topic: Collaborative Planning, Forecasting & Replenishment (CPFR)
o Definition
o CPFR implementation
§ Nine-step implementation
§ Why CPFR? – in general and with customers
§ CPFR supply chain integration
Module 8: Procurement & Outsourcing Strategies
o Basic of purchasing
o Outsourcing risks and benefits
o E-procurement
Special Topic: Introduction to Warehousing
o Economic benefits to warehousing
§ Breaking bulk, assortments, postponement (geographic, form, packaging), stockpiling, reverse logistics
o Service benefits to warehousing
o Warehouse ownership
§ Private versus public
o Network design
§ The number of warehouses and transportation costs, inventory carrying cost, warehousing cost
§ Cost-to-cost tradeoffs
§ Least total cost network design
Module 9: International Issues in Supply Chain Management
o Risks and advantages of international supply chains
o Products and control
o Regional differences in logistics
Module 10: Coordinated Product & Supply Chain Management
o Design for logistics
§ Concurrent versus parallel processing; standardization
§ The push-pull boundary
o Mass customization
Module 11: Customer Value and Supply Chain Management
o Dimensions of customer service (review)
o Value-added services
o Pricing issues
§ Determining prices
· Customized pricing
· Menu pricing
§ The impact of price on logistics
§ The impact of logistics on price
o The SCOR model
Module 12: Information Technology for Supply Chain Management
Module 13: Decision Support Systems for Supply Chain Management
o Goals of supply chain technology
o Information technology infrastructure
o Decision support systems and ERP
o Analytic systems
PROFESSIONAL PROGRAM IN PROJECT MANAGEMENT
The program content
- The Introduction provides key fundamentals of project management. You’ll discover the basic facts of project management and its successful implementation, the project sponsor, the life cycle phases, and the main skills and expectations of project managers.
- Project Integration Management focuses on the importance of having project managers work across the organizational boundaries in order to be successful.
- Project Scope Management establishes the foundation of how to systematically identify the key deliverables of the project. After establishing a scope baseline, it is crucial to ensure that there will be a process for managing change.
- Project Time Management builds on the deliverables identified in the scope definition process. The project manager breaks these deliverables down further and then develops the project schedule.
- Project Cost Management covers establishing a project budget and understanding the different mechanisms used to estimate the cost of a given project.
- Project Quality Management ensures there is a plan for managing, assuring, and controlling the project’s quality.
- Project Human Resources Management addresses the essential staffing and leadership issues for the project team.
- Project Communications Management helps participants understand project team communications issues and how to build consensus among various project groups.
- Project Risk Management is a critical area, which enables participants to comprehend what is needed in identifying risk events, analyzing them, and strategies for handling them.
- Project Procurement Management covers the essentials of procurement decisions, contract administration and closure principles.
- Professional Responsibility section outlines the behavioral and ethical aspects of professional project managers. This section enables project managers to exercise the proper judgment in their decision-making process.
PROFESSIONAL PROGRAM IN QUALITY MANAGEMENT
COURSE OUTLINE
Module 1: Introduction to Quality Management
Module 2: Quality Management Gurus and their Theories
Module 3: Total Quality Management
Module 4: Quality Management Systems-ISO 9001: 2015
Module 5: Quality Process Improvement Tools and Techniques
Module 6: Supplier Quality Assurance (SQA)
Module 7: Project Quality Management
Module 8: Six Sigma
Module 9: Developing People and Teams
Module 10: Performance Measurement and Management
PROFESSIONAL PROGRAM IN CUSTOMER SALES AND SERVICE
COURSE OUTLINE
Part I: Customer Sales Training
Module 1: Prospecting & Referrals
Module 2: Understanding the Customer
Module 3: Creating Positive First Impressions
Module 4: The Art of Selling
Module 5: Closing the Sale
Part II: Customer Service Training
Module 6: Understanding Customer Expectations
Module 7: Communicating with Customers
Module 8: The Moments of Truth
Module 9: The Difficult Customer
Module 10: Customer Relationship Management
PROFESSIONAL PROGRAM IN CORPORATE SOFT SKILLS
To be updated
PROFESSIONAL PROGRAM IN MANAGEMENT
To be updated